We’re not certified. We don’t pretend to be. Here’s exactly what we do and don’t do for security — in plain language.
Every database record, call recording, transcript, and lead contact info encrypted with AES-256 in our secure database backups and storage.
Every audio frame, REST call, and webhook transit between telecommunications carriers, conversational engines, primary hosting servers, and your dashboard runs over TLS 1.2 or 1.3.
Internal webhooks (engine to backend) signed with a rotated 64-char HMAC secret. Replay attacks blocked at the verification layer.
Owner, admin, and team-member roles in dashboard. Leads, billing, and integrations gated by role.
Every dashboard action and admin change logged with user, timestamp, IP. 90-day retention.
Primary application server and database hosted in secure US-East enterprise-grade cloud regions. Customer chooses primary region during onboarding.
A lot of small SaaS companies put HIPAA / SOC 2 / GDPR / CCPA badges on their site without ever earning them. We refuse.
Synthfy is NOT HIPAA-certified. Medical practices using Synthfy should treat it as a non-clinical front desk only and not transmit PHI through the system.
Synthfy is NOT SOC 2 Type II certified. No external auditor has signed off on our controls yet. We follow security best practices but cannot offer audit attestations.
Synthfy does NOT make formal GDPR or CCPA compliance claims. Customer data is processed on Google Cloud’s state-of-the-art infrastructure in the United States, chosen for low latency, enterprise-grade security, and strong privacy by design. A formal GDPR Data Processing Addendum is on our roadmap.
If certifications matter to your business, please factor that into your decision. We’d rather lose your business than mislead you about it.
Full legal language: Security Overview · Data Processing Addendum · Privacy Policy
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