Synthfy is your non-clinical front desk: it books appointments, takes prescription refill messages, and runs new-patient intake. We do not store PHI. Use Synthfy for non-clinical scheduling and triage workflows only.
AI checks your live calendar, offers 3 available windows for routine visits, books directly. New patient? Routes to your intake flow.
Patient calls for a refill? AI captures medication name, prescribing physician, and pharmacy. Routes to MA queue, doesn’t store PHI.
Demographic info, insurance carrier & member ID, reason for visit (intake-level only). PHI flagged content routed straight to staff voicemail.
Emergency? AI immediately reads your custom ‘go to ER’ message. No medical advice ever offered.
Synthfy is NOT HIPAA-certified. We do not store, transmit, or process clinical PHI. Use for scheduling and admin only.
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⚠ Emergency Services Disclaimer: Synthfy phone numbers are designated for inbound virtual receptionist use only and do not support 911 or E911 emergency calling. If you need emergency assistance, please dial 911 directly from a standard phone line or mobile device.